Matt is a Senior Consultant with over 15 years of experience in building and delivering exceptional products, along with providing architectural design and implementation expertise. He has worked across both the public and private sectors, collaborating with major organizations like Telstra Health, as well as award-winning tech companies such as LAB3.
In addition to his consulting work, Matt has previously run his own digital consultancy company and is an active investor in digital products. Through his consultancy, he led a passionate team focused on solving some of the most complex challenges in the industry.
As an individual, Matt is deeply committed to making a meaningful impact with every client engagement. He is passionate about empowering team members and enjoys the personal growth that comes from taking a hands-on approach to his work. His strong attention to detail, combined with a pragmatic delivery style, allows him to bring products and solutions to market efficiently and effectively.
Matt’s work spans a wide range of industries, including financial services, education, healthcare, public transport, grocery, automotive, retail, and consultancy. As an investor, he continues to explore new opportunities to shape and grow the future of digital products.
Professional Experience
| Matthew Ratcliffe Independent Contractor & Digital Investor Feb 2025 to Present – Ballarat, VIC |
| Journey2 Digital Principal Consultant & Director Aug 2013 to Feb 2025 – Sydney, NSW & Ballarat, VIC |
- Role alternates based on client engagement/project
- Providing cyber security advice to customers
- Coaching internal staff and staff of customers
- CI/CD Implementation & best practice advice
- Agile (SCRUM/Kanban) implementation strategies for customers – implementing agile, in a way that works for the teams involved
- Developer tooling advice
- Time & capital investment into new technologies and products
- ROI/Cost benefit analysis for product and vendors
- Architectural design & implementation
- .NET (Framework/Core)
- React/React Native/Angular/Blazor development
- Web development (ASP.NET/MVC)
- Working across modern platforms and application development (using the MS .Net Framework, .Net Core with C#, ASP.NET, Web/Restful API, & Entity, Angular and Javascript frameworks)
- Stakeholder engagement both internally and externally to the business
- Provide technical input into Pre-sales and project activities
- Drive DevOps capabilities and cross functional deliverables
- Coaching, mentoring and process uplift
- Internal HR functions- Implementing product management best practices for startups and SMEs
- Responsible for development of Seamless, our data collection and analytics platform to monitor key metrics within a business to ensure positive growth from products
- Development of MVP’s and full projects for clients
- Establish working practices within startups to lay the foundations for success
- Working with organisations to think outside the box they are in to find more opportunities
- Pilot concepts with clients
- Conduct user interviews and prepare user personas to align development and future roadmaps
- Identify strategic partnerships for our clients to grow their businesses by aligning with complimentary services
- Feasibility reporting on proposed solutions
- Launching products in under 90 days from conception
- Launching features in under 5 days from conception
| Telstra Health Software Developer & Architect Jul 2018 – Nov 2020 – Ballarat, VIC |
- Migration of applications from co-location to Azure platform
- Cloud cost reduction strategies
- Implementation of build management, CI/CD technology & processes
- Release management and compliance processes integration, including implementation of deployment planning best practices
- Standardised and unified environments, ensuring all development environments act similarly to production
- Data management standards, specifying which data can move between which environments, and by whom
- f5 integration and design
- Implementation of real-time monitoring, including around 50,000 telemetry points for critical infrastructure – with SMS, chat system and email integration
- Emergency incident support and resolution planning
- Development of NCSR Widget Integration for Medical Director
- Development of registration and billing system, including advice around legislation and ATO requirements
- Architecture and Development for GP Referrals platform (formally FAST Forms), utilising FHIR
- Architecture and development of secure message sending and private key storage
- Implementation of automated static code analysis and code security tools within pipeline (Blackduck\Polaris)
- Architecture for address management to support secure messaging around health care providers
- Upgrade of FHIR servers from older versions to latest (DSTU2/STU3 to R4)
- Risk identification and mitigation
- Mentoring of direct team members and wider organisation
| Temenos Product Manager – Financial Services (Comprehensive Advice, Revenue Management & Platforms) Jul 2015 – Aug 2017 – Sydney, NSW |
- Understand key market trends for products and services on the landscape
- Identify and evaluate partners for enhanced capability opportunities
- Develop and maintain product vision and roadmap
- Upwards reporting of progress
- Support product owners in future state of the product suite
- Improvements to customer experience and support
- Rapid development and testing of new concepts and ideas
- Engage with and obtain buy in from clients
- Implement cross product integrations and opportunities (including cross sale capabilities)
- Implementation of agile working methodology
- Implement product management best practices and controls
- Training and management of product analyst and business analysts
- Performance monitoring for entire team to ensure company goals are met on time
- Empower team members to have a voice and have their say on products and services
- Lead offshoring initiatives for business analysts, development and testing
- Develop key go forward strategy for entire product suite to ensure longevity and revenue retention/growth in the future
- MVP & prototype development
- Internationalisation of product sets
- Business case preparation
- People management
| TAFE NSW Systems Administrator Dec 2014 – Jun 2015 – Penrith, NSW |
- Implement, maintain, administer and provide ongoing technical support for designated Western Sydney Institute server and storage infrastructure to provide Institute clients with a secure, effective and reliable computing environment.
- Participate in planning and decision making processes in relation to ICT procurement, business continuity, server and storage hardware and software as well as security and audit processes as a part of the Institute ICT Services unit to support strategic business and ICT directions.
- Enhance and implement automated monitoring and recovery solutions to maintain uptime and a low touch environment.
| Rubik Financial Limited IT Hosting Support Developer Jun 2013 – Dec 2014 – Sydney, NSW |
- Supporting mission critical hosting environment used by thousands of end users per day.
- Develop and implementation of automation tools to assist in the ongoing support of the environment.
- Provide recommendations for further development of the environment.
- Application upgrades.
- Provisioning new clients to the environment and fulfilling BAU requests.
- Training and education of new staff members.
| The Xenobyte Group Owner Jan 2005 – Dec 2014 – Queanbeyan, NSW & Sydney, NSW |
- Implementing product management best practices for startups and SMEs
- Responsible for development of Seamless, our data collection and analytics platform to monitor key metrics within a business to ensure positive growth from products
- Development of MVP’s and full projects for clients
- Establish working practices within startups to lay the foundations for success
- Working with organisations to think outside the box they are in to find more opportunities
- Pilot concepts with clients
- Conduct user interviews and prepare user personas to align development and future roadmaps
- Identify strategic partnerships for our clients to grow their businesses by aligning with complimentary services
- Feasibility reporting on proposed solutions
| Macquarie Bank Support Analyst Programmer Sep 2010 – Mar 2012 – Sydney, NSW |
- Supporting mission critical hosting environment used by thousands of end users per day.
- Develop and implementation of automation tools to assist in the ongoing support of the environ- ment.
- Project management of new initiatives and driving the platform forward.
- Provisioning new clients to the environment and fulfilling BAU requests.
- Training and education of new staff members.
- Migrate clients to new infrastructure.
| React Solutions Systems Engineer Jan 2010 – Sep 2010 – Sydney, NSW |
Provide technical support to internal and external customers across both MAC, Windows and Unix. Support delivered on-site, by phone, by email and also via automated monitoring and preventative maintenance\recovery tools.
| Coin Software Technical Consultant & Implementation Co-ordinator Dec 2007 – Jan 2010 – Sydney, NSW |
Provide, install and implement the COIN Office software package into the clients environment or onto the hosting environment. Maintain and support the COIN hosting platform both during hours and out of hours. Handle implementations as micro projects involving other internal teams to complete tasks to deploy the software (including development teams).
Provide support for the COIN Office software package to internal and external customers, by
phone, email, remote assistance and on-site support.
| Attorney General’s Department Client Services Officer Sep 2007 – Dec 2007 – Canberra, ACT |